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The key take-aways:

• Technology has risen to the forefront during the last 18 months and accelerated capabilities, but face-to face interaction has been lacking
• MGAs need to be about specialisms, leveraging data insights, “de-risking” portfolios and delivering this with technology to enable a great customer experience
• Embedding the insurance offering with a service which reduces the risk (of loss / disruption) faced by policyholders
• Technology combined with great experienced people